Matigara, Siliguri · Mon–Sat 9:30–19:30
FAQs

Questions buyers ask us most

Everything we get asked before an order — how quotations and site surveys work, what the equipment is made of, how delivery, installation and AMC run, and what papers we can give your accounts team.

Quotations & planning Manufacturing Service & AMC
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Five topics, plain answers. If something is still unclear, our team will talk it through on the phone.

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Talk to the team directly — Monday to Saturday, 9:30 AM to 7:30 PM.

Sales+91 95648 45675 Service+91 90839 39999 Trade & dealership+91 70635 99066

Quotations & planning

Send us your kitchen measurements and the divisions you need — by WhatsApp, on the phone, or through the enquiry form. We survey the site, prepare the plan and design as an AutoCAD layout, and come back with an itemised quotation, usually the same working day for straightforward requirements.

Yes. We take the measurements of your kitchen room before anything is drawn — gaps, gas points, drains and even the doorway decide the final sizes. Our expert consultant guides the layout from there.

Both. We make 54 product lines across seven divisions — cooking range, preparation, work tables and trolleys, washing, bakery, display counters and refrigeration — supplied one item at a time or as one complete work contract.

Our catalogue PDF carries all seven divisions with model codes and specifications. Prices are quoted against your requirement, because sizes, burner counts and finishes change from kitchen to kitchen.

Products & manufacturing

Everything is fabricated to order. Burner count, length, shelving and finish all change with your floor plan — that holds even for the models on our best sellers page.

Food-contact surfaces are in 304-grade stainless steel. We work in both 304 and 202 grades, with the gauge specified to the real duty the equipment has to take.

At our own factory at Matigara, Siliguri, running since 2002. Every unit is cut, welded and buffed in house — it is not an imported shell with a local badge. More about our infrastructure.

Yes — clients are welcome to inspect their order mid-fabrication. Call the office before you come and we will keep the right person free to walk you through the floor.

Gas equipment is built to run on LPG or PNG as required, with individual control and pilot knobs. Several lines — fryers, salamanders, toasters, dishwashers and refrigeration — are electrically operated, and tandoors can be charcoal or gas fired.

Delivery & installation

Our products are sold all over India and abroad. We have installed kitchens, fume exhaust and LPG operating systems across Sikkim, Bhutan, Nepal, every district of West Bengal and the North-Eastern Region.

Yes. Transport, positioning, gas and drain connection and a handover run with your kitchen staff are part of the work contract — done by our own team, not a third party.

We install hot-air ventilation, fume exhaust and fresh-air intake systems, along with LPG pipelines and gas banks — so the kitchen, its air and its fuel are handled by one supplier.

It depends on the divisions and the quantity. Stock items can go out quickly; fabricated lines are given a schedule with the quotation, and we deliver within that scheduled time against the order.

Service & AMC

You get a dedicated service line for breakdowns and gas tuning, and the option of an annual maintenance contract with assured maintenance visits. Because we manufacture, install and service ourselves, a breakdown is one phone call instead of a hunt for a spare.

Call the service line on +91 90839 39999 during working hours, or send us a WhatsApp message. Keep the item code from the nameplate handy — it tells our team exactly which model you have.

Yes. Because we built the machine, the part is made at our own works rather than chased through an importer.

Yes. We renovate and modernise existing kitchens with the same engineering practice — including the ventilation, exhaust and LPG pipeline work that usually comes with it.

Payments, papers & dealership

Yes, every order is invoiced with GST.

Yes. With our banking arrangements with nationalised and commercial banks we execute bulk orders of any size for both government and private sectors. For vendor registration we can send the documents your process needs — see Recognition & certificates.

Our quality management system is certified to ISO 9001:2015 for the manufacture of commercial kitchen, refrigeration and bakery equipment, display counters, hot and fresh air ventilation and LPG pipe line. We also hold a registered trade mark in Class 11 and Udyam MSME registration.

Yes. Trade and dealership enquiries go to +91 70635 99066 — tell us your firm, city, the products you are interested in and the volume you expect.

Question not answered here?

Send it across with your kitchen details — we will reply with the answer and, if you want, a layout and quotation.